📍 Role based in Santiago, Chile
We're a small team that believes providing access to better financial insights and tools improves people’s lives, so we’re taking money matters into our own hands.
Our product is a personal finance management app for iOS and Mac that people actually love using. Copilot takes advantage of machine learning to deliver powerful, hyper-personalized finance data insights to help users effortlessly understand and manage their spending, budgeting, and investing. We also use crowdsourced feedback to continuously improve the experience.
Apple recently named us in a finalist for the 2023 App Store Awards, and has named Copilot one of the best finance apps in the App Store. And we're only getting started!
A product that people love: Copilot users are extremely engaged with the app and are sharing it with their friends and family.
A team that cares: We’re a bunch of geeks that care about data quality and good coffee. We go the extra mile when it comes to making our users happy (and making an excellent pour-over).
Significant impact:Â We are currently a small, nineteen-person team with big ambitions. Our team has previous experience at companies like Google and Apple.
Multicultural team: We’re based in NYC 🇺🇸 and in Santiago, Chile 🇨🇱.
Great company culture: You’ll work with a highly collaborative team that’s always learning and ready to help each other out.
We care deeply about our users, and they notice and appreciate it. We're looking for a Customer Success Agent, based in Santiago, to help us take our support experience to the next level.
In this role, you'll interact with our users via chat, troubleshoot issues with our engineers and data providers, propose solutions, and find opportunities to make our processes better. At the end of the day, we're looking for someone who will provide our users with the best user experience possible.
You’ll be required to come into our office at least 2-3 times a week along with the rest of the team, we work from home the rest of the week.